Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Note: If you notice any defect, or damage that may have occurred during transit after receiving your item, please notify us within 48 hrs so that we may swiftly amend the matter for you. If the customer fails to notify us within the specified time frame, we will be unable to provide a solution.
Before ordering any anything from our website, we strongly advise you to consult our size chart. If the sizing is incorrect (is small or large), please email us at email@example.com (within a duration of 48 hours).
Please contact us through email if you have any questions about our sizing chart. We are always available for your assistance.
Any item purchased from our store may be exchanged or returned if the following conditions are met:
1. It must be in its original condition with the packaging and all tags and labels attached.
2. If the item is damaged or suffers any defect while in transit. (Images with original tags are required.)
3. The item received is not the same as the one ordered. (Images with original tags are required.)
Exchanges are based on availability. Please double-check that the item you're looking for is in stock.
Refunds (if applicable)
We will begin the inspection process as soon as we get the merchandise, and we will begin the desired reimbursement process within 48 hours of receipt. (Reimbursement processes typically take 4–7 working days to appear on your Original Payments Method statement.)
Please note that if we receive an item and discover that it has been returned or exchanged in violation of our exchange/return policy directions, your request will be denied.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to our NYC warehouse.
NYC Warehouse Address:
Bombino Express Worldwide Inc./Cloud/Abdullah
9702 101ST AVE, QUEENS OZONE PARK NY 11416, OZONE PARK, NY 11416-2522 US
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to our New York Warehouse.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.